Smithsonian Folkways Is Hiring for Sales & Inventory Positions
UPDATE: WE HAVE EXTENDED THE APPLICATION PERIOD THROUGH APRIL 15.
We are now hiring for two new positions – Sales and Customer Service Specialist and Inventory Coordinator. These positions will work closely together and will enable Folkways to more effectively distribute our music to the world. Over the past year Smithsonian Folkways has earned widespread acclaim for new releases from Lula Wiles, Our Native Daughters, Sunny Jain and Laurie Anderson, won two GRAMMY Awards for Pete Seeger: The Smithsonian Folkways Collection and Mariachi Los Camperos, and released numerous box sets celebrating the New Orleans Jazz & Heritage Festival, folk music of Bulgaria, and more.
We are a dynamic, inclusive team and looking forward to bringing in these new positions! If you’re a passionate music lover with sales, inventory, or manufacturing experience, as well as strong organizational and communications skills, we’d love to hear from you!
Sales & Customer Service Specialist
The Sales & Customer Service Specialist will supervise a small team of Customer Service Representatives and reports to the Marketing and Sales Manager. Duties include overseeing relationships with foreign and domestic distributors; managing sales and delivery on digital platforms such as Apple, Spotify, and Bandcamp; and supervising direct relationships with customers through mail order and membership. The work will involve close collaboration with the Inventory Coordinator to manage stock levels worldwide. The ideal candidate has experience in sales within niche markets as well as to general audiences, and understands how fans, educators, and industry professionals discover and consume music. The successful applicant will have exceptional oral and written communication skills, experience with managing physical product, and the ability to multi-task and work in a fast-paced environment. An ability to understand and be able to communicate about a wide variety of musical genres and styles is essential.
The Inventory Coordinator is responsible for managing the inventory of our CDs, vinyl and other physical materials, and for coordinating all aspects of the manufacturing process for the label. This includes printing, pressing, warehousing, and tracking all shipments into and out of the warehouse, including warehouses of Smithsonian Folkways’ distributors. The successful candidate will ensure a timely manufacture and reorder of parts and finished product, oversee warehousing of stock, and manage shipments to national and international distributors. By keeping accurate records for manufacturing and shipments, the candidate will track the manufacture and assembly of all material parts for the Smithsonian Folkways catalog, working closely with the with the production manager and manufacturer to assure parts are on hand in a timely manner so that deadlines are met.
Smithsonian Folkways is looking for someone with extensive knowledge of the production and manufacturing steps of audio compact discs, audio tapes, and LP recordings. The ideal candidate has substantial experience coordinating the manufacture of print stock and audio product, and their shipments to warehouses, as well as experience in dealing with warehouse managers and distributors. Great communicative skills and a commitment to precision and detail as well as the larger picture are essential.